This privacy notice tells you what to expect when we collect personal information.
Contacting us via Social Media
If you send us a private or direct message via social media the message will be archived within the social media platform it was sent to unless you request its deletion. It will not be shared with any other organisations.
Contacting us by Telephone
When you call us any personal data that you give us will be used to track customer interaction.
Contacting us by Email
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and to track customer interaction. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
Using our Services
We offer various services to the public. We have to hold the details of the people who have requested these services in order to provide it. However, we only use these details to provide the service the person has requested and, if the person has opted in, to send other communication (such as marketing) from us. When people do subscribe to our mailing list, they can cancel their subscription at any time and are given an easy way of doing this.
Lawful Basis and Retention Periods
We process data under the lawful basis of Consent and retain personal data for 7 years after your last interaction with us.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information I hold about you. You can read more about these rights here –
Specifically you have the following rights:
• the right to be informed
• the right of access
• the right to rectification
• the right to erasure
• the right to restrict processing
• the right to data portability
• the right to object
• the right not to be subjected to automated decision-making including profiling
Data Protection Officer